No. Leaving bulky waste on public streets without prior authorization is prohibited. The Sacavém and Prior Velho Parish Council provides a free bulky waste collection service for items such as sofas, mattresses and furniture. Collection must be scheduled in advance through the Virtual Desk, by email at comunicacao@uf-sacavemepriorvelho.pt or by phone at 800 210 017 or 21 942 36 17. Collection takes place on Thursdays and items should only be placed next to the waste container the day before the scheduled pickup.

You can contact the União das Freguesias de Sacavém e Prior Velho directly through the official website, using the contact section or the “Voz Ativa” form to report issues related to green spaces, pavements, urban cleaning, signage or public space maintenance.

No. Each person should report issues directly to the relevant authorities. This website does not replace official channels — it exists to increase visibility of incidents and highlight ongoing issues within the neighbourhood, helping to support awareness and resolution.

We are not responsible for the listed contacts. These have been shared by residents of the neighbourhood based on previous work experiences. It is each individual’s responsibility to verify, contact directly, and manage the hiring process, ensuring their own assessment of trustworthiness and terms of service.

If you spot Asian hornets or nests within the neighbourhood, you should avoid approaching the area and report the situation to the relevant authorities. Preferably, reports should be submitted through the STOPVESPA platform, which forwards the information through ICNF to the municipality’s environmental services. Alternatively, you may also report urban pest issues through the Mais Perto de Si - Loures City Council platform. If you prefer telephone contact, you may use the following numbers: Loures City Council — +351 211 150 100 or the SOS Environment Hotline — 808 200 520.

Terraços da Ponte residents have private WhatsApp and Facebook groups used for community communication, updates and neighbourhood support. Access to the WhatsApp group is invitation-only, so you should ask a neighbour who is already a member to add you. For Facebook, you can request access directly through the community’s private group, subject to approval.

If you identify an animal that appears to be trapped, abandoned or in distress on a balcony or inside a property, you should contact the relevant authorities as quickly as possible. Although IRA - Intervenção e Resgate Animal carries out important animal protection work, the organisation receives a very high number of requests and may not always be able to respond immediately, with priority given to the most serious situations. For this reason, the first contact should always be made with the official animal and environmental protection authorities. You may use the following contacts: Brigada de Proteção Ambiental da PSP — +351 21 765 4242 / defesanimal@psp.pt, SEPNA - Serviço de Proteção da Natureza e do Ambiente — 808 200 520 / sepna@gnr.pt, Instituto da Conservação da Natureza e das Florestas — +351 21 312 4800 / icnf@icnf.pt, or IRA - Intervenção e Resgate Animal via denuncias@nira.pt.